And may require the device be re-registered to your account.įor me, best practice when I buy a book from Amazon, is to send it to the device I intend to read it on. we don't allow discussions of how to disable DRM nor links to such tools.Ĭlick to expand.I would have said try a restart first because the reset to factory removes everything already on the device - including games, wifi settings, etc. though I recognize that this isn't your question. I guess the first thing I'd try is restarting the device - sometimes that clears out stray bits that cause glitches - but then, if it's still happening with Amazon purchases where it didn't used to, contact Amazon. If, for example, you got the copy marked 'mobi' it might not work if there's also an option to get a copy marked 'kindle'. If you got it from another Vendor, even if a compatible file type, it may also have DRM which may be stopping it from working on the Kindle. Amazon is simply doing what is required to inhibit the spread of non-legitimate book files - so if it's got DRM, the assumption is it might not be a 'legal' copy, and the software won't send it. Even though it might be Amazon's DRM, it's going to detect it. So files that have no DRM of any sort from wherever. If you download it and then try to 'send to kindle' - maybe because you want to have a backup copy on your system - I think that won't work either because 'send to kindle' is designed for personal documents. You have to download again for that other device. If you then try to put it on a different device, it won't work. That means that if you download to computer to transfer via USB, the copy you get comes coded for whatever device you intended to put it on. It could just be a glitch.ĭid you download directly, or download to your computer and then transfer to your device? Keep in mind that many, probably most, books on Amazon have DRM. Click to expand.Did you purchase it from Amazon? If so, then definitely contact them.
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